Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Quatily & Finishing Details
Do you Color Match your Flowers to the Bride's Colors?
Do you do Custom Orders?
How are your Bouquets Finished?
How are your Boutonnieres & Corsages Finished?
What Quality Flowers do you use in your Arrangements?
Shipping & Returns
How do you pack your products?
Do you ship to my country?
What Shipping Companies do you ship with?
Late, Damaged & Lost Packages
What is the return policy?
Timing: Shipping & Pictures
How long will it take to receive my RTG/Stems Order?
How long will it take to receive my Custom Order?
When will I receive my Proof Pictures?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?